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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mike Feehley

June 20, 2025

5  out of  5
rating by Mike Feehley
"Moved to Nashville for work and needed everything sorted fast – auto insurance, renters policy, the works. Lisa handled my entire setup in one appointment. No back-and-forth, no endless paperwork. Just efficient service from people who actually know what they're doing."
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Tommy Latch

June 19, 2025

5  out of  5
rating by Tommy Latch
"Tim helped us navigate a complicated situation when my husband's business needed updated coverage. The commercial side of insurance was completely foreign to us, but Tim broke everything down without talking over our heads. Three months later, we're confident we made the right choice."
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andrea smith

June 18, 2025

5  out of  5
rating by andrea smith
"Called around everywhere trying to find decent car insurance quotes in Nashville TN after moving here from Denver. Most places either couldn't beat my old rate or tried to oversell me coverage I didn't need. Tim's approach was refreshingly honest – he showed me exactly what I needed for Tennessee requirements and what was optional. Ended up saving about $60 a month while getting better coverage."
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Daisy Krooks

June 17, 2025

5  out of  5
rating by Daisy Krooks
"After my apartment was broken into last year, I learned the hard way that I needed renters insurance. Tim's team didn't make me feel foolish for waiting so long – they just got me covered quickly and thoroughly. When I had to file a claim six months later for water damage, the process was surprisingly straightforward. Alyssa helped coordinate everything with the adjusters."
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Michael Gonzales

June 16, 2025

5  out of  5
rating by Michael Gonzales
"Switching to Tim's office was one of the smartest financial decisions I've made. My previous agent barely returned calls, but here? Jennifer walked me through every detail of my policy and found ways to save me nearly $400 annually. The whole team treats you like family, not just another policy number."
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dirk johnson

May 28, 2025

5  out of  5
rating by dirk johnson
"Got in a fender bender last month and was worried about how it would affect my rates. Tim's office was amazing thru the whole process. They didn't make me feel bad about it and helped me understand exactly what would happen next."
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Mayeth Rindo

May 27, 2025

5  out of  5
rating by Mayeth Rindo
"Quick response time. Fair rates. No BS. Exactly what you want from insurance."
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Austin Johnson

May 26, 2025

5  out of  5
rating by Austin Johnson
"Tim and his staff have been managing our insurance for over a decade now. As our family grew, they've helped us adjust our policies accordingly. The personalized approach makes all the difference - they know our situation and proactively suggest changes that make sense for us. You're not just another policy number with them!"
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Roselyn Aeqer

May 21, 2025

5  out of  5
rating by Roselyn Aeqer
"After my apartment building caught fire, I was so relieved I had listened to Tim about getting proper renters insurance. The claim process was smooth, and I was back on my feet quickly. Jennifer checked in regularly to make sure everything was progressing. That's service you don't find everywhere these days!"
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Jim Smith

May 19, 2025

1  out of  5
rating by Jim Smith
"I’m a 100% disabled vet, my ins rate doubled under him in 2 years. Then, after I told him I was on a fixed income, he said, “ We’re all on a fixed income!” So many words i have for him, but i’ll be a gentleman! NEVER deal with someone THAT out of touch with reality!"
We responded:
"Our records show that you have not been a customer of our agency here in Nashville, TN. Your Google profile indicates you are located in Lancaster, PA, and we have no record of you ever being associated with our office. It appears this review may have been left in error. We kindly ask that you remove the review or redirect it to the appropriate agency. Thank you for your understanding."
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victor Duenas

May 14, 2025

5  out of  5
rating by victor Duenas
"Been with Tim Shrum for 7 years now. Never switching. Enough said. 👌"
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Damion Franz

May 13, 2025

5  out of  5
rating by Damion Franz
"I run a small business in Nashville, and Tim has been instrumental in making sure we have the right coverage. His expertise in Tennessee business insurance has protected us through some challenging times. Alyssa always remembers details about my family when I call, that personal touch means a lot."
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Lottie East

May 12, 2025

5  out of  5
rating by Lottie East
"Tim and his team are simply the best! After being with another provider for 20+ years, I was nervous about switching, but Lisa made the transition so easy. Their rates for State Farm auto quote number Tennessee were competitive, and the service has been outstanding. They even send birthday cards!"
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megan koet

May 9, 2025

5  out of  5
rating by megan koet
"I needed cheap car insurance in Nashville after moving here from California, and Tim's office delivered! They found me coverage that fit my budget without sacrificing protection. The entire process took less than an hour!"
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Briana Singleton

April 28, 2025

5  out of  5
rating by Briana Singleton
"Just switched my State farm Nashville policy to Tim Shrum. The difference in service is night and day compared to my last agent."
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Bill Crawford

April 25, 2025

5  out of  5
rating by Bill Crawford
"When my basement flooded last spring, I was panicking about what to do. Called Tim's office and Alyssa walked me through the entire claims process step by step. I had an adjuster at my home in Germantown within 48 hours. Can't thank them enough for making a stressful situation manageable."
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Dycen Ziglin

April 24, 2025

5  out of  5
rating by Dycen Ziglin
"I've been with Tim Shrum's team for 5+ years now. They've handled both my auto insurance and recently helped with life insurance too. Jenny always remembers my name when I call, which is rare these days! They don't try to upsell you on stuff you don't need either."
We responded:
"Thank you Dycen! We appreciate your business."
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Angelica Guzman

April 21, 2025

5  out of  5
rating by Angelica Guzman
"Tim Shrum helped me bundle my nashville car insurance with renters insurance and saved me a ton! His knowledge of coverage options is impressive, and he never tries to upsell you on things you don't need. Alyssa on his team is also super helpful whenever I call with questions."
We responded:
"Thank you Ms. Guzman! Stop by again soon."
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Ryan Lobban

April 18, 2025

5  out of  5
rating by Ryan Lobban
"Not a fan of dealing with insurance stuff typically, but Tim makes it easy. 👍 Got my state farm tennessee car insurance quotes quickly and switched the same day. No headaches."
We responded:
"Thank Ryan! Good luck with the new job here in Nashville!"
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Ogie Catrol

April 17, 2025

5  out of  5
rating by Ogie Catrol
"I've been with various insurance companies over the years, but none compared to Tim Shrum's agency. When my home flooded last spring, I was absolutely devastated. Jennifer from Tim's office called me personally every few days to check on the progress of repairs and make sure I wasn't having any issues with my claim. That kind of personal touch is why I recommend them to everyone I know looking for insurance in Nashville."
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Gregory Wittpenn

April 16, 2025

5  out of  5
rating by Gregory Wittpenn
"After shopping around in Tennessee for auto insurance quotes for weeks, I'm so glad I found Tim Shrum's office! They saved me nearly $400 a year compared to my previous provider, and the coverage is actually better. Tim took the time to explain all my options without any pressure."
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Jamie Theodor

April 15, 2025

5  out of  5
rating by Jamie Theodor
"Tim and his team have been handling my auto insurance in Nashville for over 5 years now. They're always quick to respond and make the process painless. When I was in a fender bender last year, Lisa walked me through every step of the claims process. Couldn't ask for better service!"
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Armand De La Torre

April 1, 2025

5  out of  5
rating by Armand De La Torre
"Honest, fair pricing for my car insurance. No complaints."
We responded:
"Thank you for your positive feedback! We're glad you appreciated our honest pricing and service."
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Aaron James

March 31, 2025

5  out of  5
rating by Aaron James
"After shopping around for home insurance, I stumbled upon Tim Shrum's State Farm office downtown Nashville. Lisa was incredibly helpful and patient in explaining all my coverage options. She took the time to make sure I understood everything and found a policy that protected my home without breaking the bank. I've been with them for 3 years now and their customer service remains top-notch! 👍"
We responded:
"Thank you for your kind words! We're thrilled to hear about your positive experience with Lisa and our team!"
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Isaiah Moya

March 28, 2025

5  out of  5
rating by Isaiah Moya
"Tim Shrum helped me get auto insurance when I moved to Nashville last year. The process was super easy and he found me at a great rate! Definitely recommend it if you're new to the area like I was."
We responded:
"Thank you and welcome to Nashville!"