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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Zack Miller

July 17, 2026

5  out of  5
rating by Zack Miller
"My old insurance company kept raising my rates so I shopped around for State Farm coverage in Nashville. Tim's office got me a better deal on my auto policy and threw in a quote for homeowners that beat what I had. Easy process, would use them again."
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Edgar Suiton

July 17, 2026

5  out of  5
rating by Edgar Suiton
"I needed to add my teenage daughter to our car insurance and dreaded how much it would cost. Tim's team found us some discounts we didn't know about and kept the increase reasonable. They also quoted us on life insurance which we'd been putting off. Good experience overall."
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Danielle Kennedy

July 16, 2026

5  out of  5
rating by Danielle Kennedy
"Tim helped me get both car and renters insurance when I first moved to the area. His office is convenient if you're in Germantown or downtown Nashville. Alyssa handled most of the paperwork and made sure I understood what I was getting. Fair prices too."
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Dramond Olson

July 16, 2026

5  out of  5
rating by Dramond Olson
"I called around for auto insurance quotes when we moved to Nashville and Tim's office gave us the best deal. Jennifer was helpful and didn't try to oversell us on stuff we didn't need. Been with them two years now and no issues."
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Matthew Pauley

July 15, 2026

5  out of  5
rating by Matthew Pauley
"My neighbor recommended Tim when I was shopping around for cheaper car insurance. Glad I listened. Lisa got me set up with a policy that saved me about $35 a month compared to what I was paying before. Plus they're local so I can actually go talk to someone if I need to."
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Ed Hart

July 14, 2026

5  out of  5
rating by Ed Hart
"We moved to Nashville from Texas and needed to transfer our auto insurance and the house at the same time. Jenny kept it organized and reached out when she needed something from us. There were no gaps in coverage during the switch, which was my main worry. Went smoother than the move itself."
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Ashley Brown

June 29, 2026

5  out of  5
rating by Ashley Brown
"I had to file a claim after someone hit my car downtown and the whole thing was handled smoothly. Tim's team walked me through the process and I didn't have to deal with some random call center. That's worth something when you're stressed about repairs."
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Bobby Johnson

June 29, 2026

5  out of  5
rating by Bobby Johnson
"I wasn't expecting my day to end with an accident, but I rear-ended someone on I-24 during that nasty rain we had in October. It was completely my fault. I called Tim's office kind of panicking, and Lisa answered, calmed me down, and walked me through filing the claim like she'd done it a thousand times, which, honestly, she probably has. My car was in the shop for about a week, and I never had to chase anyone for updates. That alone earned my loyalty."
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Lauren Adams

June 23, 2026

5  out of  5
rating by Lauren Adams
"I was looking for a way to cover both my motorcycle and daily driver without paying for separate policies, and Jenny made the whole process easy. She took the time to ask about things like where I keep the bike, how often I actually ride it, and a few other details to make sure the coverage fit my situation.

In the end, she helped me get both vehicles covered under one plan, and I’m paying less than what my old company charged for just the car. Pretty happy with how everything turned out and the savings were a nice bonus."
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Megan Simpson

June 10, 2026

5  out of  5
rating by Megan Simpson
"Moved to Nashville from Alabama two years ago for a nursing job at Vandy. A coworker told me to call Tim Shrum's office for my auto insurance transfer and I'm glad I did. They handled the state-to-state switch without me needing to dig up a single document I didn't already have on my phone. I've since added renters coverage too. Honestly I don't think about insurance much anymore, which I guess is the whole point, it just runs in the background and someone competent is managing it."
We responded:
"Welcome to Nashville! First off, thank you for the incredible work you do over at Vanderbilt Health. Moving state-to-state from Alabama is stressful enough, so we always try to make the insurance transfer completely seamless right from your phone. You nailed it—insurance should just run smoothly in the background so you can focus on your life. We're thrilled to handle both your auto and renters policies now!"
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Matthew Phillips

June 8, 2026

5  out of  5
rating by Matthew Phillips
"Jenny found some good-student discount for my daughter that actually made a difference on our auto insurance. She just showed me the numbers and didn't try to add on a bunch of extras."
We responded:
"We love hearing this! Jenny always looks for every possible way to save our Middle Tennessee families money, and those good-student discounts can make a massive difference on an auto insurance budget. We believe in straight numbers and zero pressure, so I'm glad you had a transparent experience with us. Thanks for letting us help protect your family!"
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Abbie Baker

May 25, 2026

5  out of  5
rating by Abbie Baker
"What stood out to me was that they help with way more than just car insurance. I first reached out about Nashville car insurance State Farm options, but the conversation ended up covering condo insurance, renters insurance, and even pet coverage for my dog. The whole office felt really down to earth and genuinely knowledgeable about Nashville, whether you’re in Germantown, East Nashville, or just relocating to the area."
We responded:
"Thank you so much for the fantastic feedback! We pride ourselves on offering comprehensive coverage, because protecting our neighbors means looking at the whole picture from Nashville car insurance to condo and renters insurance."
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Trystan Adams

May 11, 2026

5  out of  5
rating by Trystan Adams
"Been going here for about three years now. Auto, homeowners, life, everything's through Tim's office. Jennifer helped me last time I called in to update my policy after we refinanced the house, and it was done in one call. No back and forth. I've had agents before where every little change felt like pulling teeth."
We responded:
"We truly appreciate your loyalty over the past three years! Having your auto, homeowners, and life insurance all under one roof is the best way to ensure there are no gaps in your protection."
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Jean Morgan

April 21, 2026

5  out of  5
rating by Jean Morgan
"Lisa helped me bundle my nashville car insurance with a renters policy for my Germantown loft and I'm paying noticeably less each month now. She's been in customer service for decades and it shows, patient, thorough, no rushing through things. Genuinely felt like she cared about getting the coverage right, not just closing a sale."
We responded:
"We are so glad to hear that, and I'll be sure to share your kind words with Lisa! She truly is the heart of our agency, and her decades of experience are what make her such an expert at navigating the specifics of Nashville renters insurance for Germantown lofts.

Helping our neighbors bundle car and renters insurance to save money is exactly what we strive for, but getting the coverage right is always our top priority. We know the urban core has unique insurance needs, and we’re happy we could provide the thorough, patient service you deserve. Welcome to the Shrum Agency family!"
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Apple Mayer

April 17, 2026

5  out of  5
rating by Apple Mayer
"Alyssa got my renters insurance done over the phone and sent proof to my landlord that same day. Whole thing took maybe 20 minutes. Easy."
We responded:
"We are so glad Alyssa could get that renters insurance sorted for you so quickly! Speed is key when you’re trying to get into a new place, and we make it a priority to get that proof of coverage to Nashville landlords and property managers the same day. Whether you’re moving into a loft in Germantown or an apartment in East Nashville, we aim to make the transition as easy as possible. Thanks for the 5-star shoutout!"
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Bradley Will

April 9, 2026

5  out of  5
rating by Bradley Will
"I reached out for a state farm auto quote number tennessee question and ended up getting much better help than I expected. They answered quickly, explained discounts clearly, and helped me understand what I was paying for instead of just tossing over a number."
We responded:
"Thank you so much for the kind words! Providing a transparent State Farm auto quote in Nashville is what we strive for every day. Whether you’re a lifelong Nashville resident or just moved to Historic Germantown, we believe you deserve clarity, not just a number. We’re glad we could help you feel confident in your coverage!"
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Charles Jones

April 8, 2026

5  out of  5
rating by Charles Jones
"Business grew faster than expected. Tim adjusted my tennessee business insurance to match without making it complicated. Appreciated the quick turnaround on that."
We responded:
"Your business is blowing up Charles! Watching a local Nashville business grow is the best part of my job. I’m glad we could quickly adjust your business insurance to match your success without adding any unnecessary complexity. We are here to keep things simple as you continue to scale!"
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Steve Will

April 7, 2026

5  out of  5
rating by Steve Will
"During last year’s big storm, my basement suffered water damage. Alyssa guided me through the home insurance claim process step by step and consistently followed up on its progress. I ended up receiving my payout faster than neighbors who went through other companies. You can tell they genuinely care about getting things done right."
We responded:
"Dealing with water damage after a storm is incredibly stressful. I am so glad we were able to guide you through the home insurance claim step by step. We genuinely care about our neighbors, and getting that payout to you faster than the rest is always our goal."
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Luke John

March 25, 2026

5  out of  5
rating by Luke John
"Jenny helped me when I added my teenager to my auto insurance. Not the most fun conversation to have, but she found us some discounts I didn't know existed."
We responded:
"Thank you so much for the kind words! Adding a teenager to a policy is definitely a milestone that can feel a bit overwhelming, but Jenny is an absolute pro at finding those 'hidden' savings like Good Student or Steer Clear discounts. We want our Nashville families to feel confident on the road without breaking the budget. Glad we could make the conversation a little easier for you!"
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Natasha Reid

March 13, 2026

5  out of  5
rating by Natasha Reid
"I stopped by the office near Germantown, right by the Nashville Farmers’ Market area, and got help with both car coverage and a life policy question. Jennifer was patient and straightforward, which I appreciated. I had been looking at tennessee auto insurance quotes and a state farm life insurance quote nashville option online, but it was way easier talking it through with an actual person who knew the area."
We responded:
"It was great meeting you! Being located right by the Nashville Farmers’ Market makes it easy for us to connect with our neighbors. Whether you need Tennessee auto insurance quotes or a State Farm life insurance quote, Jennifer and the team are always here for a face-to-face chat."
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Josh Holmes

March 13, 2026

5  out of  5
rating by Josh Holmes
"Lisa was great to work with. She helped me get renters insurance for my apartment and answered a couple questions I had about bundling without making it feel rushed. Nice office, nice people, and a much more normal experience than I expected."
We responded:
"It was a pleasure helping you with your renters insurance! We never want our neighbors to feel rushed, so I’m glad Lisa could answer all your bundling questions. Thanks for choosing our Germantown office!"
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Johnathan Payne

March 11, 2026

5  out of  5
rating by Johnathan Payne
"Been with this office for three years now. Bought a house in Brentwood last year and Tim's team handled the home insurance without any hassle. They genuinely seem to know the Nashville area, understood the specific coverage I'd need without me having to explain much. Lisa even followed up a month later to make sure everything was still working for us."
We responded:
"Congratulations on the new house in Brentwood! Lisa loves following up to make sure our neighbors are settled in. We pride ourselves on knowing the Nashville area well so you don't have to explain the specifics of your neighborhood to us!"
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Annie Smith

March 5, 2026

5  out of  5
rating by Annie Smith
"Tim cut my bill by $45 a month just by adjusting my deductible and removing duplicate coverage. Took him 10 minutes to spot what I'd been paying for three years."
We responded:
"It’s amazing what a 10-minute review can uncover! I’m glad I could spot those duplicates and save you $45 a month. Helping our neighbors get the right coverage for the best price is what we do best here in Nashville."
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Merlyn Bailey

March 4, 2026

5  out of  5
rating by Merlyn Bailey
"Lisa helped me figure out life insurance after putting it off forever. I'm 34 with two kids and kept avoiding the conversation because it felt morbid. She made it normal, showed me what term life actually costs (way less than I thought), and didn't try to oversell me. Got my state farm life insurance quote in nashville sorted in one meeting. My wife and I finally have that peace of mind thing people talk about. Their office in Germantown is easy to get to from our place in East Nashville."
We responded:
"I’m so glad Lisa could provide that peace of mind for your family. We know the life insurance conversation can feel heavy, but our goal in Germantown is to make it simple and affordable. It’s a quick trip over from East Nashville, so please stop by and see us anytime!"
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Chelsea Johnson

March 4, 2026

5  out of  5
rating by Chelsea Johnson
"Lisa explained the difference between actual cash value and replacement cost for my apartment contents. Upgraded my renters insurance based on her advice. Glad I did, that matters when you actually need it."
We responded:
"That is exactly why we love having Lisa on the team! Understanding the nuances of renters insurance makes a huge difference when you actually have a claim. Glad we could help you protect your belongings properly."