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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Blake Murphy

November 17, 2025

5  out of  5
rating by Blake Murphy
"Jennifer sorted out my mess of a situation—I'd let my previous policy lapse by accident and needed coverage immediately to register my car. Most places wanted to lecture me or charge penalty rates. She just fixed it. Got me cheap car insurance in nashville tn that same afternoon, explained what I needed to avoid this happening again, and didn't make me feel stupid about it. Called back two weeks later just to make sure everything was working out. That's the kind of follow-through that matters."
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George

November 14, 2025

5  out of  5
rating by George
"Tim got my daughter set up with her first car policy last week. She's 19 and obviously rates were gonna be high, but he found discounts we didn't know existed. Good first experience with state farm in nashville for her."
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Nick Colvin

November 12, 2025

5  out of  5
rating by Nick Colvin
"After getting married, we needed to combine policies and look at life insurance. My husband found Tim's office online and noticed the State Farm credentials—SVP Club, Ambassador Club, all those recognitions. Figured someone with those awards probably knows their stuff. Turns out, yeah, he does. We got state farm life insurance quote in nashville options explained clearly, no pressure to pick the most expensive plan. Alyssa walked us through term versus whole life, what made sense for our age and goals. We ended up bundling our nashville car insurance with renters insurance too, which saved us money."
We responded:
"Congratulations on your marriage! It was a pleasure helping you combine your policies and secure your future. "
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David Brown

November 11, 2025

5  out of  5
rating by David Brown
"Called around town for weeks trying to find decent rates. Most agents either couldn't help or wanted to schedule multiple appointments just to get a quote. Tim's team gave me real numbers right away."
We responded:
"Thanks, David! We know your time is valuable, so our goal is to provide fast, accurate quotes without the runaround. We’re happy you found the right coverage and rates with us here in Nashville!"
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Michael Smith

November 10, 2025

5  out of  5
rating by Michael Smith
"Started looking at life insurance after my son was born. Tim explained the differences between term and whole life policies without making me feel clueless. Jennifer sent follow-up materials that helped me compare options at home. No rush, no pressure."
We responded:
"Thank you, Michael! Life insurance decisions are so important after starting a family, and glad we could walk you through term vs. whole life coverage. Congratulations on your new chapter we’re here for your family’s future needs."
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Nerissa Abra

November 7, 2025

5  out of  5
rating by Nerissa Abra
"When I opened my coffee shop in East Nashville last year, I had no idea where to start with Tennessee business insurance. Most agents either didn’t understand small businesses or buried me in jargon. Then I found Tim—he actually took the time to learn what my business does before recommending anything. He explained liability and property coverage in plain English, which made everything click. Lisa checks in every so often, not to upsell, but to make sure our coverage still fits what we need. That genuine, family-run approach really stands out. They’re based in Germantown, and it’s easy to stop by if I ever have questions."
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amber dottle

November 7, 2025

5  out of  5
rating by amber dottle
"When I relocated to Nashville from Alabama for work, I went straight to Tim’s office after reading about their relocation expertise—and I’m glad I did. My sister had struggled with her insurance switchover when she moved from Kentucky, but my experience was the complete opposite. Tim’s team handled the entire transition seamlessly; all I had to do was sign a few forms. I got my Tennessee auto insurance quotes quickly, and Jennifer kept me updated by text so I never had to chase information. The 24/7 availability isn’t just a slogan—they actually answer. You can tell Tim comes from a family of insurance professionals by how smoothly his office operates."
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Harvey Richardson

October 31, 2025

5  out of  5
rating by Harvey Richardson
"State Farm Nashville beat my old rates by $150 when I moved here from Phoenix. Lisa took care of transferring everything and made sure my coverage matched Tennessee requirements. Germantown office is easy to find and they don't waste your time with small talk."
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Shawn Sawyer

October 30, 2025

5  out of  5
rating by Shawn Sawyer
"My business needed commercial auto insurance for our delivery trucks. Tim understood what we actually needed instead of trying to sell me every option available. Fair pricing, clear terms, and they answer when I call. Works for me."
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Tina Fey

October 29, 2025

5  out of  5
rating by Tina Fey
"Tim's office handled my car accident claim faster than I expected. Called them right after it happened downtown Nashville, and they had everything sorted within days. No runaround or confusing paperwork - they told me exactly what would happen next and followed through."
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Harry Jones

October 28, 2025

5  out of  5
rating by Harry Jones
"We were comparing life insurance plans and Alyssa made the whole process easier to wrap our heads around. She didn’t overcomplicate things or drown us in paperwork. Just gave real scenarios, helped us narrow things down, and respected our pace."
We responded:
"We appreciate your feedback, Harry! Life insurance can feel overwhelming. Glad she made the process easier we’re here whenever you’re ready to adjust or review your coverage."
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Sarah Turner

October 27, 2025

5  out of  5
rating by Sarah Turner
"When I moved to Nashville from Denver, Lisa helped me save $200 on my auto insurance. She explained how Tennessee rates work differently and even found discounts my old agent never mentioned. No long meetings — just quick, impressive results."
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Jody Glynn

October 24, 2025

5  out of  5
rating by Jody Glynn
"Moved from Memphis to Nashville and needed new coverage fast. Called around for car insurance quotes in nashville tn—most places wanted to schedule appointments days out. Tim's office gave me real numbers same day, got me set up quickly. That's service."
We responded:
"Thank you so much for the 5-star review! We know moving to Nashville is already a lot of work, and we pride ourselves on making the insurance part of your relocation as fast and smooth as possible. We're glad our team was able to get you those car insurance quotes and set up your new coverage quickly. We appreciate you choosing us!"
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Tracy Lauren

October 17, 2025

5  out of  5
rating by Tracy Lauren
"Transferred my policies when I moved here from Virginia last month. The whole state-to-state transfer thing seemed complicated, but it wasn't. Lisa had everything switched over in two days, and my rates actually dropped. Their Germantown office is easy to find, right near Madison Street."
We responded:
"Thanks for the great review! We understand that a state-to-state transfer can seem complicated, but Lisa and our team specialize in making it seamless. We're happy we could switch everything over quickly, drop your rates, and welcome you to the Nashville area! We appreciate the note about our Germantown office location, too."
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Michael White

October 13, 2025

5  out of  5
rating by Michael White
"Tim’s office handled everything from start to finish after my fender-bender on I-40. They coordinated with the other driver’s insurance, helped me find a reliable repair shop, and even followed up afterward to make sure I was happy with the results. That kind of service is rare these days, and I really appreciate it."
We responded:
"Thank you for sharing your experience. We know a fender-bender, especially on I-40, is stressful, and our goal is to make the claims service as stress-free as possible. It’s wonderful to hear that our team's coordination and follow-up made a real difference for you, from start to finish. We’re always here to support you when you need us most."
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Arthur Knight

October 10, 2025

5  out of  5
rating by Arthur Knight
"Tim took the time to understand exactly what my consulting firm needed before making any recommendations. His pricing was transparent from day one, and everything he suggested made sense. I’d been shopping around for business insurance for months, but most agents either didn’t understand my industry or gave random, inflated quotes."
We responded:
"We appreciate this feedback! We believe that great business insurance starts with truly understanding a client's specific industry, especially for a consulting firm. We're proud to offer transparent pricing and recommendations that make sense for your unique needs. Thanks for choosing us after your long search!"
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William Harris

October 3, 2025

5  out of  5
rating by William Harris
"They helped me figure out life insurance after my daughter was born. They showed me real numbers instead of giving me a sales pitch about worst-case scenarios. Got term coverage that makes sense for our budget and timeline."
We responded:
"Congratulations again on the birth of your daughter! Securing life insurance is a huge step for any new parent. We’re so glad we could provide you with a clear, data-driven conversation to help you find the term coverage that fits your family’s budget and future timeline. That peace of mind is what it's all about!"
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John Davis

September 19, 2025

5  out of  5
rating by John Davis
"State Farm auto quote number in Tennessee came back lower than expected – and that included better coverage than my previous policy. Sometimes switching really does pay off."
We responded:
"We appreciate your review, John! It’s great to hear your Tennessee auto insurance quote not only saved you money but also gave you better coverage. Thanks for trusting us with your protection, we’re glad the switch paid off!"
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James Johnson

September 15, 2025

5  out of  5
rating by James Johnson
"Auto insurance in Nashville TN gets expensive fast with all the traffic and weather risks. Tim found ways to maintain solid coverage while keeping my budget intact. Smart recommendations that actually work."
We responded:
"Thanks, James! Auto insurance in Nashville can definitely be tricky with traffic and weather risks. We’re glad we could help you find solid coverage that fits your budget. We’ll be here anytime you need smart solutions that actually work."
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Taylen Rhodes

August 8, 2025

5  out of  5
rating by Taylen Rhodes
"After 15 years with my previous insurer, I was hesitant to switch. But Tim's team made the transition seamless. They handled all the cancellation paperwork with my old company and made sure there wasn't even a day gap in coverage. That attention to detail matters when you're dealing with something as important as insurance."
We responded:
"Thank you, Taylen! Switching after so many years can feel like a big step, and we’re glad we made the process seamless. Welcome aboard, we’re here to support you for the long run."
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Bethel Brown

August 5, 2025

5  out of  5
rating by Bethel Brown
"Bundled home and auto insurance with Jenny’s help. She was patient and asked smart questions about what matters most to me. No pressure. Very refreshing approach for someone who never really cared for insurance, until now."
We responded:
"Thank you, Bethel! Bundling home and auto insurance is a great way to save, and we’re happy Jenny made the process smooth. We’ll be here to keep things simple as your needs grow."
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Martha Rosales

August 4, 2025

5  out of  5
rating by Martha Rosales
"So I moved to Nashville from out of state and was juggling auto insurance, life insurance, and home insurance all at once. My first call was with Lisa, then Jenny handled follow‑up for bundling. It felt like everyone actually knew my situation and cared. When I asked about life insurance options, Lisa laid out term vs. whole‑life frankly, no scare tactics, just helpful info. Then Jenny helped streamline the home policy, noting how bundling auto and home saves. Honestly, this team feels more like neighbors than insurance staff."
We responded:
"Welcome to Nashville, Martha! Moving comes with a lot to juggle, but we’re glad we could set up your auto, life, and home insurance all under one roof."
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Blake Cobb

July 25, 2025

5  out of  5
rating by Blake Cobb
"My buddy recommended Tim after I complained about my insurance costs going up every year for no apparent reason. Turns out I was paying for coverage that didn't even apply to my situation anymore. Tim streamlined everything and cut my bill by almost 30%. Wish I'd made this change sooner."
We responded:
"Thanks for the review, Blake! We know rising insurance costs are frustrating, and we’re glad we could provide solutions that make more sense for you."
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Joel Mills

July 25, 2025

5  out of  5
rating by Joel Mills
"I moved to Nashville two years ago and was in need of completely new insurance coverage. Tim Shrum's office made the entire process simple and seamless by helping me bundle all my policies. Best of all, I ended up saving nearly $400 a year compared to what I was paying before!"
We responded:
"Appreciate your review, Joel! Whether it’s auto, home, or life, our Nashville team is always here to set up complete coverage tailored to you."
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jay tat

June 25, 2025

5  out of  5
rating by jay tat
"They answer the phone when you call. Might sound like a small thing but try getting that with most insurance places these days lol"
We responded:
"Thanks, Jay! We believe simple things like answering the phone make all the difference. We’re always just a call away whenever you need us."