State Farm® Insurance Agent Tim Shrum

"We just returned to Nashville to share Thanksgiving with our children and grandkids. We are Florida residents; however, we maintain a home in Franklin and keep a vehicle there. We place the insurance on hold for that portion of the year we are absent. This morning I called the John Shaffer Insurance Agency, expecting a long call to have the coverage placed back in force. Definitely not the case, my call was answered on the first ring by a real person, Carol Stuart. She was efficient, polite, and charming. I briefly explained what I needed and she replied, “I will take care of it”. I heard a few keyboard clicks, and she returned the call and advised I would receive two emails one which had to be signed and the other furnishing new insurance cards. That was it! She closed by wishing us a “Happy Thanksgiving”. By far the best experience I have had with an insurance company."

"My husband and I recently met with Tim about bundling our home and auto insurance. We had a lot of questions and Tim was extremely friendly, helpful, and thorough with the process. We went in not knowing much about what insurance we actually had and left with a much better understanding and peace of mind. We look forward to working with the staff in this office!"

"The staff at this location is absolutely the best! The customer service for this location is superb! Lisa helped me establish a new policy for my first time car buyer daughter, she made it a smooth process! Very polite and sincere! I always worked with Jill, I can call there anytime and she is always helpful to my instant requests for any proof of documents. Always show a sense of urgency."

"Absolutely terrible experience with this company and this office. My debit card expired, and so instead of calling me and asking me to update it, they just canceled my policy and left me driving without insurance for months without me even knowing it was canceled. This is one of the worst experiences I've had with any company. Now since I've had lapsed coverage, everything is doubled. Don't think for a second they care about individuals when they choose not to call and just cancel your plan. I've never had a lapse in coverage on anything and have perfect credit. These folks aren't interested in individuals and managing accounts. EDIT: They called me within 15 minutes of me posting this review, not to resolve the issue, but only to yell at me for posting this review. I answered the phone and the first words she said were “do you think what you just did was appropriate?”, continued to yell at me, and at some point telling me “karma” is coming. Unbelievable. I find it interesting they call real quick about a negative review but seem to not be able to find the time to reach out with a phone call when a debit card needs updated with the new expiration year instead of just silently canceling my plan. Eventually I had to just say have a nice day and hang up the phone. Me having my insurance cut off silently could have literally put me in financial ruins if something happened."

"I love so much about this local State Farm Nashville office. Lisa - once again - has helped me sort through my issue. They have great deals for auto, home, and life insurance. Thanks to the team at State Farm for the consistently great customer service!! You are appreciated. Def recommend this company."

"Thank you for helping me and my family with our auto, home, and life insurance! This is the first time I'm purchasing a home, along with my wife, and we didn't know anything about insuring it but our friend recommended coming to Tim Shrum and our experience has been nothing short of excellent. Very informative to the point where we decided to move our auto and life insurance over here as well. Thank you again for the great help!"