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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Nick Colvin

October 22, 2025

5  out of  5
rating by Nick Colvin
"After getting married, we needed to combine policies and look at life insurance. My husband found Tim's office online and noticed the State Farm credentials—SVP Club, Ambassador Club, all those recognitions. Figured someone with those awards probably knows their stuff. Turns out, yeah, he does. We got state farm life insurance quote in nashville options explained clearly, no pressure to pick the most expensive plan. Alyssa walked us through term versus whole life, what made sense for our age and goals. We ended up bundling our nashville car insurance with renters insurance too, which saved us money."
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Kenia Klein

October 21, 2025

5  out of  5
rating by Kenia Klein
"Opened a coffee shop in East Nashville last year and needed Tennessee business insurance but had no clue where to start. Most agents either didn't understand small businesses or threw jargon at me until my head spun. Tim actually listened to what my business does before recommending anything. He explained liability coverage, property insurance, all of it, in normal language. Lisa follows up periodically to see if anything's changed with the business—not to sell me more stuff, just genuinely checking in. That family-run approach isn't just talk. They're in Germantown, easy to swing by if I have questions."
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Meghan Casey

October 20, 2025

5  out of  5
rating by Meghan Casey
"My sister moved to Nashville from Kentucky and complained about how stressful the insurance switchover was with her old company. When I relocated here from Alabama for a job, I went straight to Tim's office based on what I read about their relocation specialty. Night and day difference. They handled the entire transition—I literally just signed a few forms. Got my tennessee auto insurance quotes fast, and Jennifer even texted me updates so I didn't have to keep calling. The 24/7 availability thing isn't just marketing talk—they actually answer. Coming from a family of insurance professionals clearly shows in how Tim runs his operation."
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Tracy Lauren

October 17, 2025

5  out of  5
rating by Tracy Lauren
"Transferred my policies when I moved here from Virginia last month. The whole state-to-state transfer thing seemed complicated, but it wasn't. Lisa had everything switched over in two days, and my rates actually dropped. Their Germantown office is easy to find, right near Madison Street."
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Michael White

October 13, 2025

5  out of  5
rating by Michael White
"Tim’s office handled everything from start to finish after my fender-bender on I-40. They coordinated with the other driver’s insurance, helped me find a reliable repair shop, and even followed up afterward to make sure I was happy with the results. That kind of service is rare these days, and I really appreciate it."
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Arthur Knight

October 10, 2025

5  out of  5
rating by Arthur Knight
"Tim took the time to understand exactly what my consulting firm needed before making any recommendations. His pricing was transparent from day one, and everything he suggested made sense. I’d been shopping around for business insurance for months, but most agents either didn’t understand my industry or gave random, inflated quotes."
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Leanne Alvarez

October 8, 2025

5  out of  5
rating by Leanne Alvarez
"State Farm in Nashville came through when it mattered most. Last spring’s neighborhood flooding showed me just how important good coverage really is. Lisa kept me updated the whole time and coordinated with the contractors during the repairs. The premium was worth every penny."
We responded:
"Leanne, thank you for sharing this! Flooding in Nashville can be stressful, and we’re happy your policy helped when you needed it most. Our team is always here to make sure you have coverage that really protects when life gets unpredictable."
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William Harris

October 3, 2025

5  out of  5
rating by William Harris
"They helped me figure out life insurance after my daughter was born. They showed me real numbers instead of giving me a sales pitch about worst-case scenarios. Got term coverage that makes sense for our budget and timeline."
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John Davis

September 19, 2025

5  out of  5
rating by John Davis
"State Farm auto quote number in Tennessee came back lower than expected – and that included better coverage than my previous policy. Sometimes switching really does pay off."
We responded:
"We appreciate your review, John! It’s great to hear your Tennessee auto insurance quote not only saved you money but also gave you better coverage. Thanks for trusting us with your protection, we’re glad the switch paid off!"
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David Brown

September 16, 2025

5  out of  5
rating by David Brown
"Called around town for weeks trying to find decent rates. Most agents either couldn't help or wanted to schedule multiple appointments just to get a quote. Tim's team gave me real numbers right away."
We responded:
"Thanks, David! We know your time is valuable, so our goal is to provide fast, accurate quotes without the runaround. We’re happy you found the right coverage and rates with us here in Nashville!"
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James Johnson

September 15, 2025

5  out of  5
rating by James Johnson
"Auto insurance in Nashville TN gets expensive fast with all the traffic and weather risks. Tim found ways to maintain solid coverage while keeping my budget intact. Smart recommendations that actually work."
We responded:
"Thanks, James! Auto insurance in Nashville can definitely be tricky with traffic and weather risks. We’re glad we could help you find solid coverage that fits your budget. We’ll be here anytime you need smart solutions that actually work."
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Joseph Carson

September 12, 2025

5  out of  5
rating by Joseph Carson
"My business partner recommended Tim after our company outgrew our original insurance setup. Commercial policies can get complicated fast, but Tim simplified everything. Clear coverage descriptions and pricing that made sense from the start."
We responded:
"We appreciate your review, Joseph! Growing businesses need flexible commercial insurance solutions, and we’re glad we could help set you up with the right coverage. Thanks for trusting us with your company’s protection here in Tennessee."
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Michael Smith

September 11, 2025

5  out of  5
rating by Michael Smith
"Started looking at life insurance after my son was born. Tim explained the differences between term and whole life policies without making me feel clueless. Jennifer sent follow-up materials that helped me compare options at home. No rush, no pressure."
We responded:
"Thank you, Michael! Life insurance decisions are so important after starting a family, and glad we could walk you through term vs. whole life coverage. Congratulations on your new chapter we’re here for your family’s future needs."
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Harry Jones

August 26, 2025

5  out of  5
rating by Harry Jones
"We were comparing life insurance plans and Alyssa made the whole process easier to wrap our heads around. She didn’t overcomplicate things or drown us in paperwork. Just gave real scenarios, helped us narrow things down, and respected our pace."
We responded:
"We appreciate your feedback, Harry! Life insurance can feel overwhelming. Glad she made the process easier we’re here whenever you’re ready to adjust or review your coverage."
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Brenton Kinney

August 25, 2025

5  out of  5
rating by Brenton Kinney
"I hit a speed bump when transitioning my auto insurance from another state. Lisa and Alyssa at the Germantown office made it painless, they transferred my policy, set up homeowners insurance, and even quoted life insurance options, all tailored to my budget. They felt like they actually cared about the details I brought up."
We responded:
"Thanks for the review, Brenton! Moving insurance between states can get complicated, but we’re happy Lisa at our Germantown office made the transition smooth. We’ll be here for you anytime you need us."
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Irene Tan

August 14, 2025

5  out of  5
rating by Irene Tan
"Two accidents in six months – neither my fault, but still stressful. Tim's office handled both claims smoothly. No finger-pointing, no delays, just solutions. That's what you pay insurance for."
We responded:
"Thank you, Irene! Accidents are never easy, but we’re glad our team could make the claims process smooth and stress-free. We’re here to provide support and solutions whenever life throws something unexpected your way."
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kyle ashcraft

August 13, 2025

5  out of  5
rating by kyle ashcraft
"Finding cheap car insurance in Nashville TN that actually provides decent coverage seemed impossible until I met with Tim. He showed me how adjusting a few coverage details could save significant money without leaving me underprotected. Smart advice that saved me real money."
We responded:
"Thanks, Kyle! Affordable car insurance in Nashville can be tough to find, so we’re glad we could get you solid coverage without compromise. We’re always here to keep things simple and reliable."
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Tyler Bethke

August 11, 2025

5  out of  5
rating by Tyler Bethke
"The team at Tim's office understands that not everyone speaks 'insurance language.' When I was shopping for renters insurance, Alyssa explained everything in terms that actually made sense. No confusing jargon, no fine print surprises. Just straightforward information that helped me make an informed decision."
We responded:
"Thanks, Tyler! We know insurance terms can get confusing, so we’re glad our team could make it clear and simple while helping you shop renters insurance here in Nashville."
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Taylen Rhodes

August 8, 2025

5  out of  5
rating by Taylen Rhodes
"After 15 years with my previous insurer, I was hesitant to switch. But Tim's team made the transition seamless. They handled all the cancellation paperwork with my old company and made sure there wasn't even a day gap in coverage. That attention to detail matters when you're dealing with something as important as insurance."
We responded:
"Thank you, Taylen! Switching after so many years can feel like a big step, and we’re glad we made the process seamless. Welcome aboard, we’re here to support you for the long run."
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Allan Hardy

August 8, 2025

5  out of  5
rating by Allan Hardy
"I originally stopped by just to update my address and maybe browse some options — didn’t expect much. But Tim’s office went above and beyond. They reviewed my entire coverage package, pointed out gaps I wasn’t even aware of, and still managed to lower my monthly payment. Jennifer was especially helpful in breaking down the differences between the various coverage levels."
We responded:
"Appreciate the feedback, Allan! Sometimes small visits turn into big savings glad our team could help more than expected. Thanks for trusting us with your insurance needs in Nashville."
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Ally Gibson

August 7, 2025

5  out of  5
rating by Ally Gibson
"My previous agent made everything feel urgent and overly complicated, which left me frustrated. Tim was the complete opposite — clear, patient, and genuinely helpful. What impressed me most wasn’t just the competitive rates he found for my State Farm life insurance quote in Nashville, but how he walked me through each option without using any pressure tactics."
We responded:
"Thanks, Ally! Insurance doesn’t need to be stressful. We’re glad we could simplify the process and give you the peace of mind you deserve."
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Bethel Brown

August 5, 2025

5  out of  5
rating by Bethel Brown
"Bundled home and auto insurance with Jenny’s help. She was patient and asked smart questions about what matters most to me. No pressure. Very refreshing approach for someone who never really cared for insurance, until now."
We responded:
"Thank you, Bethel! Bundling home and auto insurance is a great way to save, and we’re happy Jenny made the process smooth. We’ll be here to keep things simple as your needs grow."
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Martha Rosales

August 4, 2025

5  out of  5
rating by Martha Rosales
"So I moved to Nashville from out of state and was juggling auto insurance, life insurance, and home insurance all at once. My first call was with Lisa, then Jenny handled follow‑up for bundling. It felt like everyone actually knew my situation and cared. When I asked about life insurance options, Lisa laid out term vs. whole‑life frankly, no scare tactics, just helpful info. Then Jenny helped streamline the home policy, noting how bundling auto and home saves. Honestly, this team feels more like neighbors than insurance staff."
We responded:
"Welcome to Nashville, Martha! Moving comes with a lot to juggle, but we’re glad we could set up your auto, life, and home insurance all under one roof."
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Blake Cobb

July 25, 2025

5  out of  5
rating by Blake Cobb
"My buddy recommended Tim after I complained about my insurance costs going up every year for no apparent reason. Turns out I was paying for coverage that didn't even apply to my situation anymore. Tim streamlined everything and cut my bill by almost 30%. Wish I'd made this change sooner."
We responded:
"Thanks for the review, Blake! We know rising insurance costs are frustrating, and we’re glad we could provide solutions that make more sense for you."
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Joel Mills

July 25, 2025

5  out of  5
rating by Joel Mills
"I moved to Nashville two years ago and was in need of completely new insurance coverage. Tim Shrum's office made the entire process simple and seamless by helping me bundle all my policies. Best of all, I ended up saving nearly $400 a year compared to what I was paying before!"
We responded:
"Appreciate your review, Joel! Whether it’s auto, home, or life, our Nashville team is always here to set up complete coverage tailored to you."