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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Elliana Sims

November 28, 2025

5  out of  5
rating by Elliana Sims
"Switched from my old agent who retired. Tim took over without any hassle, reviewed everything, found ways to trim my costs. Been smooth ever since."
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Tina Fey

October 29, 2025

5  out of  5
rating by Tina Fey
"Tim's office handled my car accident claim faster than I expected. Called them right after it happened downtown Nashville, and they had everything sorted within days. No runaround or confusing paperwork - they told me exactly what would happen next and followed through."
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Harry Jones

October 28, 2025

5  out of  5
rating by Harry Jones
"We were comparing life insurance plans and Alyssa made the whole process easier to wrap our heads around. She didn’t overcomplicate things or drown us in paperwork. Just gave real scenarios, helped us narrow things down, and respected our pace."
We responded:
"We appreciate your feedback, Harry! Life insurance can feel overwhelming. Glad she made the process easier we’re here whenever you’re ready to adjust or review your coverage."
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Sarah Turner

October 27, 2025

5  out of  5
rating by Sarah Turner
"When I moved to Nashville from Denver, Lisa helped me save $200 on my auto insurance. She explained how Tennessee rates work differently and even found discounts my old agent never mentioned. No long meetings — just quick, impressive results."
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Jody Glynn

October 24, 2025

5  out of  5
rating by Jody Glynn
"Moved from Memphis to Nashville and needed new coverage fast. Called around for car insurance quotes in nashville tn—most places wanted to schedule appointments days out. Tim's office gave me real numbers same day, got me set up quickly. That's service."
We responded:
"Thank you so much for the 5-star review! We know moving to Nashville is already a lot of work, and we pride ourselves on making the insurance part of your relocation as fast and smooth as possible. We're glad our team was able to get you those car insurance quotes and set up your new coverage quickly. We appreciate you choosing us!"
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Tracy Lauren

October 17, 2025

5  out of  5
rating by Tracy Lauren
"Transferred my policies when I moved here from Virginia last month. The whole state-to-state transfer thing seemed complicated, but it wasn't. Lisa had everything switched over in two days, and my rates actually dropped. Their Germantown office is easy to find, right near Madison Street."
We responded:
"Thanks for the great review! We understand that a state-to-state transfer can seem complicated, but Lisa and our team specialize in making it seamless. We're happy we could switch everything over quickly, drop your rates, and welcome you to the Nashville area! We appreciate the note about our Germantown office location, too."
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Michael White

October 13, 2025

5  out of  5
rating by Michael White
"Tim’s office handled everything from start to finish after my fender-bender on I-40. They coordinated with the other driver’s insurance, helped me find a reliable repair shop, and even followed up afterward to make sure I was happy with the results. That kind of service is rare these days, and I really appreciate it."
We responded:
"Thank you for sharing your experience. We know a fender-bender, especially on I-40, is stressful, and our goal is to make the claims service as stress-free as possible. It’s wonderful to hear that our team's coordination and follow-up made a real difference for you, from start to finish. We’re always here to support you when you need us most."
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Arthur Knight

October 10, 2025

5  out of  5
rating by Arthur Knight
"Tim took the time to understand exactly what my consulting firm needed before making any recommendations. His pricing was transparent from day one, and everything he suggested made sense. I’d been shopping around for business insurance for months, but most agents either didn’t understand my industry or gave random, inflated quotes."
We responded:
"We appreciate this feedback! We believe that great business insurance starts with truly understanding a client's specific industry, especially for a consulting firm. We're proud to offer transparent pricing and recommendations that make sense for your unique needs. Thanks for choosing us after your long search!"
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William Harris

October 3, 2025

5  out of  5
rating by William Harris
"They helped me figure out life insurance after my daughter was born. They showed me real numbers instead of giving me a sales pitch about worst-case scenarios. Got term coverage that makes sense for our budget and timeline."
We responded:
"Congratulations again on the birth of your daughter! Securing life insurance is a huge step for any new parent. We’re so glad we could provide you with a clear, data-driven conversation to help you find the term coverage that fits your family’s budget and future timeline. That peace of mind is what it's all about!"
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John Davis

September 19, 2025

5  out of  5
rating by John Davis
"State Farm auto quote number in Tennessee came back lower than expected – and that included better coverage than my previous policy. Sometimes switching really does pay off."
We responded:
"We appreciate your review, John! It’s great to hear your Tennessee auto insurance quote not only saved you money but also gave you better coverage. Thanks for trusting us with your protection, we’re glad the switch paid off!"
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James Johnson

September 15, 2025

5  out of  5
rating by James Johnson
"Auto insurance in Nashville TN gets expensive fast with all the traffic and weather risks. Tim found ways to maintain solid coverage while keeping my budget intact. Smart recommendations that actually work."
We responded:
"Thanks, James! Auto insurance in Nashville can definitely be tricky with traffic and weather risks. We’re glad we could help you find solid coverage that fits your budget. We’ll be here anytime you need smart solutions that actually work."
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Taylen Rhodes

August 8, 2025

5  out of  5
rating by Taylen Rhodes
"After 15 years with my previous insurer, I was hesitant to switch. But Tim's team made the transition seamless. They handled all the cancellation paperwork with my old company and made sure there wasn't even a day gap in coverage. That attention to detail matters when you're dealing with something as important as insurance."
We responded:
"Thank you, Taylen! Switching after so many years can feel like a big step, and we’re glad we made the process seamless. Welcome aboard, we’re here to support you for the long run."
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Bethel Brown

August 5, 2025

5  out of  5
rating by Bethel Brown
"Bundled home and auto insurance with Jenny’s help. She was patient and asked smart questions about what matters most to me. No pressure. Very refreshing approach for someone who never really cared for insurance, until now."
We responded:
"Thank you, Bethel! Bundling home and auto insurance is a great way to save, and we’re happy Jenny made the process smooth. We’ll be here to keep things simple as your needs grow."
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Martha Rosales

August 4, 2025

5  out of  5
rating by Martha Rosales
"So I moved to Nashville from out of state and was juggling auto insurance, life insurance, and home insurance all at once. My first call was with Lisa, then Jenny handled follow‑up for bundling. It felt like everyone actually knew my situation and cared. When I asked about life insurance options, Lisa laid out term vs. whole‑life frankly, no scare tactics, just helpful info. Then Jenny helped streamline the home policy, noting how bundling auto and home saves. Honestly, this team feels more like neighbors than insurance staff."
We responded:
"Welcome to Nashville, Martha! Moving comes with a lot to juggle, but we’re glad we could set up your auto, life, and home insurance all under one roof."
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Blake Cobb

July 25, 2025

5  out of  5
rating by Blake Cobb
"My buddy recommended Tim after I complained about my insurance costs going up every year for no apparent reason. Turns out I was paying for coverage that didn't even apply to my situation anymore. Tim streamlined everything and cut my bill by almost 30%. Wish I'd made this change sooner."
We responded:
"Thanks for the review, Blake! We know rising insurance costs are frustrating, and we’re glad we could provide solutions that make more sense for you."
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Joel Mills

July 25, 2025

5  out of  5
rating by Joel Mills
"I moved to Nashville two years ago and was in need of completely new insurance coverage. Tim Shrum's office made the entire process simple and seamless by helping me bundle all my policies. Best of all, I ended up saving nearly $400 a year compared to what I was paying before!"
We responded:
"Appreciate your review, Joel! Whether it’s auto, home, or life, our Nashville team is always here to set up complete coverage tailored to you."
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andrea smith

June 18, 2025

5  out of  5
rating by andrea smith
"Called around everywhere trying to find decent car insurance quotes in Nashville TN after moving here from Denver. Most places either couldn't beat my old rate or tried to oversell me coverage I didn't need. Tim's approach was refreshingly honest – he showed me exactly what I needed for Tennessee requirements and what was optional. Ended up saving about $60 a month while getting better coverage."
We responded:
"Appreciate your review, Andrea! Finding affordable car insurance in Nashville can be tough, especially after a move. We’re glad we could make the process easy and get you covered quickly."
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Daisy Krooks

June 17, 2025

5  out of  5
rating by Daisy Krooks
"After my apartment was broken into last year, I learned the hard way that I needed renters insurance. Tim's team didn't make me feel foolish for waiting so long – they just got me covered quickly and thoroughly. When I had to file a claim six months later for water damage, the process was surprisingly straightforward. Alyssa helped coordinate everything with the adjusters."
We responded:
"Thank you, Daisy! Break-ins are never easy, but renters insurance makes all the difference. We’re glad we could get you set up with the right protection moving forward."
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Jim Smith

May 19, 2025

1  out of  5
rating by Jim Smith
"I’m a 100% disabled vet, my ins rate doubled under him in 2 years. Then, after I told him I was on a fixed income, he said, “ We’re all on a fixed income!” So many words i have for him, but i’ll be a gentleman! NEVER deal with someone THAT out of touch with reality!"
We responded:
"Our records show that you have not been a customer of our agency here in Nashville, TN. Your Google profile indicates you are located in Lancaster, PA, and we have no record of you ever being associated with our office. It appears this review may have been left in error. We kindly ask that you remove the review or redirect it to the appropriate agency. Thank you for your understanding."
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Gerald Messier

March 23, 2024

5  out of  5
rating by Gerald Messier
"Great guy with a great company!!"
We responded:
"Thank you for the kind words! We appreciate your support and are glad you're having a positive experience with us!"
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StegosauruStudios Inc

December 17, 2023

4  out of  5
rating by StegosauruStudios Inc
"Great service. Lisa always tries to find a way to save you money. She's the best, ask for Lisa"
We responded:
"Thank you for your kind words! We're thrilled to hear Lisa made a positive impact. We'll keep up the great service!"
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Scott Bohnen

November 28, 2023

5  out of  5
rating by Scott Bohnen
"Tim and his team are great! Highly recommend!"
We responded:
"Thank you for your kind words! We’re thrilled you had a great experience with our agency."
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Brian Brady

November 10, 2023

5  out of  5
rating by Brian Brady
"Great guy!!! Super easy to auto insurance with!"
We responded:
"Appreciate the review, Brian! We’re glad we could make auto insurance simple and stress-free. That’s exactly how it should be."
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Gunt Buckler

October 23, 2023

1  out of  5
rating by Gunt Buckler
"They kept charging me for renter’s insurance after my lease was up. When I called to fix this and politely asked them to refund the extra two months that they charged me, Lisa yelled insults at me and hung up on me! Highly unprofessional, please go to a therapist."
We responded:
"Thanks for sharing your feedback, Gunt. We’re sorry to hear about the frustration with your renter’s insurance billing. We’ll use this as an opportunity to improve and ensure future transitions are handled more smoothly. "
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Alsadiq Bin Eisa

August 24, 2023

5  out of  5
rating by Alsadiq Bin Eisa
"Tim is super helpful and very clear. He took care of all paper work in a couple of minutes over the phone! Highly recommended"
We responded:
"Thank you for your kind words! We're glad the process was easy for you."