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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Joseph Richardson

December 24, 2025

5  out of  5
rating by Joseph Richardson
"Before signing my lease, my landlord required me to have renters insurance. Alyssa took care of everything in about 20 minutes over the phone and even sent the proof of coverage directly to the property manager."
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Bella Doyle

December 23, 2025

5  out of  5
rating by Bella Doyle
"Jenny helped me add my teenager to our auto insurance without breaking the bank. She found discounts for good grades and driving courses that actually made a difference in the bill. Straight talk about costs and no surprises later."
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Trevor Bryant

December 22, 2025

5  out of  5
rating by Trevor Bryant
"After my previous agent retired, I needed someone new and Tim stepped in right away. He handled the switch without any hassle, reviewed everything thoroughly, and even found ways to trim my costs. Everything’s been running smoothly ever since."
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amber dottle

December 17, 2025

5  out of  5
rating by amber dottle
"When I relocated to Nashville from Alabama for work, I went straight to Tim’s office after reading about their relocation expertise and I’m glad I did. My sister had struggled with her insurance switchover when she moved from Kentucky, but my experience was the complete opposite. Tim’s team handled the entire transition seamlessly; all I had to do was sign a few forms. I got my Tennessee auto insurance quotes quickly, and Jennifer kept me updated by text so I never had to chase information. The 24/7 availability isn’t just a slogan, they actually answer. You can tell Tim comes from a family of insurance professionals by how smoothly his office operates."
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Johnny Morton

December 10, 2025

5  out of  5
rating by Johnny Morton
"Last week, my daughter got set up with her first car policy through Tim. Being 19, we expected the rates to be high, but he still managed to find discounts we didn’t even know existed. A good first experience with State Farm in Nashville for her."
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Tina Fey

October 29, 2025

5  out of  5
rating by Tina Fey
"Tim's office handled my car accident claim faster than I expected. Called them right after it happened downtown Nashville, and they had everything sorted within days. No runaround or confusing paperwork - they told me exactly what would happen next and followed through."
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Harry Jones

October 28, 2025

5  out of  5
rating by Harry Jones
"We were comparing life insurance plans and Alyssa made the whole process easier to wrap our heads around. She didn’t overcomplicate things or drown us in paperwork. Just gave real scenarios, helped us narrow things down, and respected our pace."
We responded:
"We appreciate your feedback, Harry! Life insurance can feel overwhelming. Glad she made the process easier we’re here whenever you’re ready to adjust or review your coverage."
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Sarah Turner

October 27, 2025

5  out of  5
rating by Sarah Turner
"When I moved to Nashville from Denver, Lisa helped me save $200 on my auto insurance. She explained how Tennessee rates work differently and even found discounts my old agent never mentioned. No long meetings — just quick, impressive results."
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Jody Glynn

October 24, 2025

5  out of  5
rating by Jody Glynn
"Moved from Memphis to Nashville and needed new coverage fast. Called around for car insurance quotes in nashville tn—most places wanted to schedule appointments days out. Tim's office gave me real numbers same day, got me set up quickly. That's service."
We responded:
"Thank you so much for the 5-star review! We know moving to Nashville is already a lot of work, and we pride ourselves on making the insurance part of your relocation as fast and smooth as possible. We're glad our team was able to get you those car insurance quotes and set up your new coverage quickly. We appreciate you choosing us!"
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Tracy Lauren

October 17, 2025

5  out of  5
rating by Tracy Lauren
"Transferred my policies when I moved here from Virginia last month. The whole state-to-state transfer thing seemed complicated, but it wasn't. Lisa had everything switched over in two days, and my rates actually dropped. Their Germantown office is easy to find, right near Madison Street."
We responded:
"Thanks for the great review! We understand that a state-to-state transfer can seem complicated, but Lisa and our team specialize in making it seamless. We're happy we could switch everything over quickly, drop your rates, and welcome you to the Nashville area! We appreciate the note about our Germantown office location, too."
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Michael White

October 13, 2025

5  out of  5
rating by Michael White
"Tim’s office handled everything from start to finish after my fender-bender on I-40. They coordinated with the other driver’s insurance, helped me find a reliable repair shop, and even followed up afterward to make sure I was happy with the results. That kind of service is rare these days, and I really appreciate it."
We responded:
"Thank you for sharing your experience. We know a fender-bender, especially on I-40, is stressful, and our goal is to make the claims service as stress-free as possible. It’s wonderful to hear that our team's coordination and follow-up made a real difference for you, from start to finish. We’re always here to support you when you need us most."
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Arthur Knight

October 10, 2025

5  out of  5
rating by Arthur Knight
"Tim took the time to understand exactly what my consulting firm needed before making any recommendations. His pricing was transparent from day one, and everything he suggested made sense. I’d been shopping around for business insurance for months, but most agents either didn’t understand my industry or gave random, inflated quotes."
We responded:
"We appreciate this feedback! We believe that great business insurance starts with truly understanding a client's specific industry, especially for a consulting firm. We're proud to offer transparent pricing and recommendations that make sense for your unique needs. Thanks for choosing us after your long search!"
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William Harris

October 3, 2025

5  out of  5
rating by William Harris
"They helped me figure out life insurance after my daughter was born. They showed me real numbers instead of giving me a sales pitch about worst-case scenarios. Got term coverage that makes sense for our budget and timeline."
We responded:
"Congratulations again on the birth of your daughter! Securing life insurance is a huge step for any new parent. We’re so glad we could provide you with a clear, data-driven conversation to help you find the term coverage that fits your family’s budget and future timeline. That peace of mind is what it's all about!"
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John Davis

September 19, 2025

5  out of  5
rating by John Davis
"State Farm auto quote number in Tennessee came back lower than expected – and that included better coverage than my previous policy. Sometimes switching really does pay off."
We responded:
"We appreciate your review, John! It’s great to hear your Tennessee auto insurance quote not only saved you money but also gave you better coverage. Thanks for trusting us with your protection, we’re glad the switch paid off!"
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James Johnson

September 15, 2025

5  out of  5
rating by James Johnson
"Auto insurance in Nashville TN gets expensive fast with all the traffic and weather risks. Tim found ways to maintain solid coverage while keeping my budget intact. Smart recommendations that actually work."
We responded:
"Thanks, James! Auto insurance in Nashville can definitely be tricky with traffic and weather risks. We’re glad we could help you find solid coverage that fits your budget. We’ll be here anytime you need smart solutions that actually work."
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Estephania Ramirez

August 20, 2025

5  out of  5
rating by Estephania Ramirez
"As a first-time homeowner in Germantown, I was completely overwhelmed by insurance options. Tim sat down with me for nearly an hour explaining everything in plain English. Never felt pressured or rushed. Home insurance doesn't have to be confusing after all!"
We responded:
"We appreciate your kind words, Estaphania! Being a first-time homeowner can feel overwhelming, and I'm glad we could help simplify your options. Congratulations on your new home we’re proud to help protect it."
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Taylen Rhodes

August 8, 2025

5  out of  5
rating by Taylen Rhodes
"After 15 years with my previous insurer, I was hesitant to switch. But Tim's team made the transition seamless. They handled all the cancellation paperwork with my old company and made sure there wasn't even a day gap in coverage. That attention to detail matters when you're dealing with something as important as insurance."
We responded:
"Thank you, Taylen! Switching after so many years can feel like a big step, and we’re glad we made the process seamless. Welcome aboard, we’re here to support you for the long run."
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Allan Hardy

August 8, 2025

5  out of  5
rating by Allan Hardy
"I originally stopped by just to update my address and maybe browse some options — didn’t expect much. But Tim’s office went above and beyond. They reviewed my entire coverage package, pointed out gaps I wasn’t even aware of, and still managed to lower my monthly payment. Jennifer was especially helpful in breaking down the differences between the various coverage levels."
We responded:
"Appreciate the feedback, Allan! Sometimes small visits turn into big savings glad our team could help more than expected. Thanks for trusting us with your insurance needs in Nashville."
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Ally Gibson

August 7, 2025

5  out of  5
rating by Ally Gibson
"My previous agent made everything feel urgent and overly complicated, which left me frustrated. Tim was the complete opposite — clear, patient, and genuinely helpful. What impressed me most wasn’t just the competitive rates he found for my State Farm life insurance quote in Nashville, but how he walked me through each option without using any pressure tactics."
We responded:
"Thanks, Ally! Insurance doesn’t need to be stressful. We’re glad we could simplify the process and give you the peace of mind you deserve."
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Bethel Brown

August 5, 2025

5  out of  5
rating by Bethel Brown
"Bundled home and auto insurance with Jenny’s help. She was patient and asked smart questions about what matters most to me. No pressure. Very refreshing approach for someone who never really cared for insurance, until now."
We responded:
"Thank you, Bethel! Bundling home and auto insurance is a great way to save, and we’re happy Jenny made the process smooth. We’ll be here to keep things simple as your needs grow."
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Martha Rosales

August 4, 2025

5  out of  5
rating by Martha Rosales
"So I moved to Nashville from out of state and was juggling auto insurance, life insurance, and home insurance all at once. My first call was with Lisa, then Jenny handled follow‑up for bundling. It felt like everyone actually knew my situation and cared. When I asked about life insurance options, Lisa laid out term vs. whole‑life frankly, no scare tactics, just helpful info. Then Jenny helped streamline the home policy, noting how bundling auto and home saves. Honestly, this team feels more like neighbors than insurance staff."
We responded:
"Welcome to Nashville, Martha! Moving comes with a lot to juggle, but we’re glad we could set up your auto, life, and home insurance all under one roof."
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Blake Cobb

July 25, 2025

5  out of  5
rating by Blake Cobb
"My buddy recommended Tim after I complained about my insurance costs going up every year for no apparent reason. Turns out I was paying for coverage that didn't even apply to my situation anymore. Tim streamlined everything and cut my bill by almost 30%. Wish I'd made this change sooner."
We responded:
"Thanks for the review, Blake! We know rising insurance costs are frustrating, and we’re glad we could provide solutions that make more sense for you."
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Joel Mills

July 25, 2025

5  out of  5
rating by Joel Mills
"I moved to Nashville two years ago and was in need of completely new insurance coverage. Tim Shrum's office made the entire process simple and seamless by helping me bundle all my policies. Best of all, I ended up saving nearly $400 a year compared to what I was paying before!"
We responded:
"Appreciate your review, Joel! Whether it’s auto, home, or life, our Nashville team is always here to set up complete coverage tailored to you."
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andrea smith

June 18, 2025

5  out of  5
rating by andrea smith
"Called around everywhere trying to find decent car insurance quotes in Nashville TN after moving here from Denver. Most places either couldn't beat my old rate or tried to oversell me coverage I didn't need. Tim's approach was refreshingly honest – he showed me exactly what I needed for Tennessee requirements and what was optional. Ended up saving about $60 a month while getting better coverage."
We responded:
"Appreciate your review, Andrea! Finding affordable car insurance in Nashville can be tough, especially after a move. We’re glad we could make the process easy and get you covered quickly."
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Daisy Krooks

June 17, 2025

5  out of  5
rating by Daisy Krooks
"After my apartment was broken into last year, I learned the hard way that I needed renters insurance. Tim's team didn't make me feel foolish for waiting so long – they just got me covered quickly and thoroughly. When I had to file a claim six months later for water damage, the process was surprisingly straightforward. Alyssa helped coordinate everything with the adjusters."
We responded:
"Thank you, Daisy! Break-ins are never easy, but renters insurance makes all the difference. We’re glad we could get you set up with the right protection moving forward."